N-Able services

Helen Brooks



Name:             Helen Brooks BA (Hons)

Job Title:         Case Manager

                        Registered with the Health and Care Professions Council (HCPC)


Professional Qualifications

BA (Hons) Social Work; Liverpool Community College endorsed by Liverpool John Moores University – 2009


Professional Memberships & Affiliations

British Association of Brain Injury Case Managers (BABICM) Advanced Member

Spinal Injury Association – Approved Spinal Injury Case Manager


Current Experience

Helen joined N-Able Services in September 2009 as a Case Management Assistant for the adult team. Helen worked alongside and under the direct supervision of the Case Managers, assisting in the delivery of services to clients. As a Case Management Assistant, Helen’s responsibility was to ensure that clients with complex multiple problems and disabilities received services in a timely and appropriate manner as directed by the Case Managers.

In June 2010 Helen was promoted to Case Manager. Helen has and continues to case manage clients with both an acquired brain injury and also clients with spinal injuries.  She has been instrumental in setting up complex care packages for clients for hospital discharge in to the community, to implementing staged packages to work at the client’s level of acceptance of engagement.

Helen will carry out assessments of clients needs; develop case management plans with defined aims, addressing current and future needs. Helen works with the clients enabling them to achieve their identified goals, wherever possible. Such goals could include, accessing a co-ordinated rehabilitation programme, returning to work or education or moving home. Case management plans and client goals are reviewed regularly to take into account the client’s changing needs and to evaluate effectiveness of intervention.

Helen liaises with other professionals working within the field of acquired brain injury and spinal injury and attends case conferences and meetings with legal teams as part of the medico legal process as and when required.

Helen has experience of completing Immediate Needs Assessments under the Rehabilitation Code.

Helen has developed her knowledge and skill base working within spinal cord injury by attending various conferences/workshops/master classes and case manager training days put on by the Spinal Injury Association.

Helen is dedicated to working with vulnerable and disadvantaged people and believes that everyone should have the right to, where appropriate, live as independently as they are able to, being responsible for themselves and having a choice over the services that they receive.


Previous Experience

In order to gain acceptance onto the degree course Helen successfully completed an Access into Social Work course with Wirral Metropolitan College and undertook a voluntary placement within a housing association for young people aged 16-25. Helen successfully completed all her placements required to complete her degree which included a place within a resource centre for children with special needs, a domestic violence unit and an older people’s team for Knowsley Metropolitan Borough Council.

Following the completion of her degree, Helen was offered a short term temporary contract within the Older Peoples Team in Knowsley Metropolitan Borough Council. This involved working in a multi disciplinary team, completing contact and overview assessments, applying for funding for support packages following the identification of need and then reviewing these support plans on a regular basis. This involved working in partnership with the service user ensuring a person centred focus was maintained.

Alongside her studies, Helen also worked on a voluntary basis for a residential home on the Wirral, working with the Activities Co-ordinator to provide a wide range of group activity sessions, as well as working on a one to one basis with the residents who suffered with dementia.


Professional Development