N-Able services

Kelly Johnston




Name:             Kelly Johnston, BHSc (Hons)

Job Title:         Case Manager/Occupational Therapist

                        Registered with the Health and Care Professions Council (HCPC) 


Professional Qualifications

BHSc (Hons) Occupational Therapy; York St John University – 2008


Professional Memberships & Affiliations

British Association of Brain Injury Case Managers (BABICM) Advanced Member

British Association of Occupational Therapists (BAOT)

College of Occupational Therapists – Mental Health Specialist Section

Kelly is also the English Representative for College of Occupational Therapist Mental Health Specialist Section


Current Experience

Kelly joined N-Able in October 2013 as a Case Manager within the adult team. Since then Kelly has worked closely with adult and adolescent clients with varying degrees of complexity, both pre and post settlement of claims.

Kelly uses a client centred approach and advocates on behalf of clients to ensure their needs and wishes are considered in their best interests at all times. She has ensured that clients with complex multiple problems and disabilities received services in a timely and appropriate manner.

Kelly is able to carry out assessments of client needs and provides clear and comprehensive case management plans with identified aims and SMART goals, where appropriate, coordinating, implementing experienced therapists to provide an appropriate rehabilitation package which are client centred and holistic. Case management plans and client goals are regularly reviewed to ensure that they are reflective of the client’s changing needs and to evaluate effectiveness of intervention.

 Kelly has liaised with and worked closely with other professionals working within the field of acquired brain injury. She has also experience of working with intermediaries to support client within criminal cases. She has experience in recruiting, supervising and managing suitable support staff to work alongside the multidisciplinary team to provide the client with the opportunity to live as independently as possible. Kelly also has experience in facilitating multi-disciplinary rehabilitation team meetings and co-ordinating and monitoring rehabilitation programmes for clients.

Kelly has supported clients with varying difficulties to apply for statutory benefits, including Employment Support Allowance and Personal Independence Payments. She has also attended assessments and appeal hearings, which has provided Kelly with a good knowledge of the process for these benefits, enabling her to support clients effectively.

Kelly has worked with clients deemed to lack capacity, not only for managing finances but also with regards to health and welfare decisions, thus invoking the Deprivation of Liberty Safeguards and the Mental Capacity Act. She has also been involved in best interest meetings for clients. Kelly has worked alongside Financial Deputies of vulnerable clients under the Court of Protection who are deemed to lack financial capacity.

Kelly is experienced in working as a Case Manager within the medico legal process and she is familiar with attending conference with Counsel, producing witness statements and accompanying clients to expert medical appointments.

Kelly has experience of completing Immediate Needs Assessments under the Rehabilitation Code.


Previous Experience

Kelly qualified as an Occupational Therapist in 2008 when she took up a position on a Mental Health rotation with MerseyCare NHS Trust. This gave her experience of working within a variety of settings including secure, acute inpatients, rehabilitative and community settings. Kelly developed valuable skills in the assessment and treatment of a varied client group, with a variety of presentations, such as Dementia, Severe and Enduring Mental Illness, Personality Disorder, marked frontal lobe deficits and challenging behaviour.

Her responsibilities included undertaking standardised assessments, observation and outcome measures such as functional needs, activities of daily living, home environment and risk assessments. She assessed and provided appropriate care packages on transfer/discharge including aids and adaptations to enable clients to live as independently as possible. Kelly designed, facilitated and evaluated groups, which included anxiety management, understanding depression, relapse prevention and healthy living groups. She also worked with clients to formulate and implement concise, comprehensive and achievable person centred treatment programmes.

In all previous positions Kelly has been fortunate to work collaboratively and liaise with a variety of team members and agencies. This includes: Physiotherapists, Speech and Language Therapists, Psychiatrists, Social Workers, Nurses, Housing Associations, Support Workers, GP’s, Advocacy and Psychologists.

During her experience of working in a Neuro-Cognitive environment, Kelly’s role included contributing to the rehabilitative care pathway for clients with a view to future transfer and she produced a rationale for social skills training for clients with cognitive deficits. Kelly was involved in the delivery of the recovery model concept to the team including clinical neuropsychologist working on the cognitive rehabilitation ward, in the expectation of implementing this concept along with the Wellness Recovery Action Plan.

Kelly took on a temporary senior role in 2010-2011 which involved her redeveloping Occupational Therapy Service and then continued to actively engage in developing standardised MOHO pathway across Mental Health services. She has experience of managing junior staff and students.

Kelly is also a volunteer fundraiser work for Wirral Autistic Society after gaining a greater insight into the day to day rewards and challenges of family life with a person with Autism, from a close friendship.


Professional Development