Name: Louise Ward, PgDip
Job Title: Case Manager
Registered with the Health and Care Professions Council (HCPC)
Post Graduate Diploma in Occupational Therapy, Bangor University – 2008
Professional Memberships & Affiliations
British Association of Occupational Therapists
Louise joined N-Able in September 2015 as a Case Manager within the Adult Team. She has continued to develop her knowledge of acquired brain injury and case management, working closely with a caseload of adolescent and adult clients with varying degrees of complexity following acquired brain injury, both pre and post settlement of claims.
Louise has experience of completing Immediate Needs Assessments under the Rehabilitation Code. She is experienced in carrying out holistic assessments of client needs and provides clear and comprehensive case management plans with therapeutic aims. Louise actively implements and coordinates community rehabilitation programmes which are centred on client goals. She is skilled in facilitating multi-disciplinary rehabilitation team meetings where goals are regularly reviewed to ensure that they are reflective of the client’s changing needs and to evaluate effectiveness of intervention.
Louise is experienced in the management of support packages, supervising support staff to work alongside the multidisciplinary team in providing clients with the opportunity to live as independently as possible.
Louise works alongside Financial Deputies of vulnerable clients under the Court of Protection who are deemed to lack financial capacity. Louise has experience of working with the mental capacity act, with clients deemed to lack capacity, both with financial and health and welfare decisions, ensuring client’s needs and wishes are advocated throughout.
Louise started her career in 2005 as an Occupational Therapy Assistant at The Walton Centre for Neurology and Neurosurgery. It was within this role that she developed an interest in the area of brain injury, through working with a varied client group as part of the in-patient team, the Neurological Rehabilitation Unit and the Pain Management Service.
Louise went on to qualify as an Occupational Therapist in 2008 and began working in the field of vocational rehabilitation with clients who had long term health conditions who wished to gain sustainable employment. Within this role Louise developed concise and achievable goals in order to support clients, maintaining a client-centred approach.
Louise has also worked at The Midlands Centre for Spinal Injuries, through which she gained valuable experience as an Occupational Therapist working with patients from their initial injury up to their discharge from the rehabilitation unit. This role developed practical rehabilitation skills, hospital discharge planning, liaising with the inpatient and community multi-disciplinary teams and providing comprehensive reports on current and anticipated functional levels of patients.
Louise also has considerable experience working as an Occupational Therapist within Wrexham Social Services, working across the specialist services of moving and handling, re-housing, housing adaptations and reablement, across a diverse client group. As part of this role Louise worked as a central part of the multi-disciplinary team providing structured support to clients within their home environment. Louise has played a central role in planning major adaptation works, designing accessible home environments, writing concise and timely moving and handling plans, developing rehabilitation plans and devising appropriate care packages. Within this role Louise supervised junior and support staff, she also acted as an educator to Occupational Therapy students.
Louise has worked as an assessor for Personal Independence Payments, conducting home assessments with claimants and writing reports to inform the Department of Work and Pensions of level of functional difficulty. This has provided Louise with a good knowledge of the application process for this benefit, enabling her to provide valuable support to clients through the process and deal with appeals processes concisely and effectively.
Latterly Louise has worked within Age UK Cheshire, working with clients with long-term health conditions supporting them to navigate and manage services from the appropriate multi-disciplinary teams. This has enabled Louise to develop her skills in co-ordinating and implementing services and ensuring that client focussed goals remain at the core of the intervention provided across the teams.
- Epilepsy Awareness – October 2016
- CQC and Employment Law – April 2016
- Introduction to Motivational Interviewing for Case Managers – January 2016
- Witness Familiarisation – Bond Solon – October 2015
- ‘Safeguarding’, Cheshire West and Chester Council – August 2015
- ‘Making a Difference by Talking’, Cheshire Living Well Dying Well Partnership – June 2015
- Personal Independence Payment; Assessment and Report Writing, Capita – July 2014
- ‘Moving and Handling; Train the Trainer’, Edge Services – 2013
- ‘Challenging the Myths: Reablement for People with Dementia’, College of Occupational Therapists – 2014
- ‘Housing Adaptation and Design’, TSA Training – 2013
- ‘Syncope and Falls’, Wrexham Falls Service – 2014
- ‘Palliative Care ; Support and Services’, Nightingale House Hospice – 2014
- ‘Understanding Brain Injury’, Headway – 2013
- ‘Telecare and Just Checking – Activity Monitoring’, Sanctuary 2014