N-Able services

Penny Richardson



Name:              Penny Richardson, BSc (Hons)

Job Title:         Case Manager

                        Registered with the Health and Care Professions Council (HCPC)


Professional Qualifications

BSc (Hons) Occupational Therapy; University of Liverpool – 2013
BSc (Hons) Psychology; University of Liverpool – 2009


Professional Memberships & Affiliations

British Association of Occupational Therapists

BA (Hons) Social Work; Liverpool Community College endorsed by Liverpool John Moores University – 2009


Current Experience

Penny became a Case Manager with N-Able Services in January 2016 as part of the Adult Team. Penny has been able to transfer her specialist skills, knowledge and experience attained as an Occupational Therapist into her role as Case Manager and has managed a case load of several clients with varying levels of complex needs following acquired brain injury.

She has experience of completing Immediate Needs Assessments under the Rehabilitation Code and has worked closely with other professionals working within the field of acquired brain injury. Through working in a client-centred way, Penny is able to carry out assessments of client needs and provides clear and comprehensive case management plans with identified aims and SMART goals.

Penny also has experience in facilitating multi-disciplinary rehabilitation team meetings and co-ordinating, monitoring and evaluating rehabilitation programmes for clients. She has worked with clients deemed to lack capacity in varying aspects of their care, thus invoking the Deprivation of Liberty Safeguard, in addition to being involved in best interest meetings for clients. Penny has worked alongside Financial Deputies of clients under the Court of Protection who are deemed to lack financial capacity.

Penny has experience in recruiting, supervising and managing suitable support staff to work alongside the multidisciplinary team in order to provide the client with the opportunity to live as independently as possible.


Previous Experience

Penny gained a degree in Psychology in 2009, and following this undertook voluntary work at Wirral St John’s Hospice. It was during this time that Penny became familiar with occupational therapy as a profession, prompting her to return to university to train as an Occupational Therapist. Penny also worked as a support worker for people with autism, learning disabilities and mental health conditions before and after qualifying in 2013.

Following this Penny took up a position as an Occupational Therapist in a charitable organisation for people with learning disabilities and mental health conditions. Within this post Penny implemented and managed the occupational therapy service in a specialist 30 bedded in-patient hospital for older adults with complex functional and organic mental health conditions, including acquired brain injury.

Penny worked alongside a multi-disciplinary team (MDT) of mental health nurses, general nurses, speech and language therapists, physiotherapists, dieticians, GPs, psychiatric consultants and support workers. Her role involved assessment of current levels of functioning in clients, developing clinical intervention plans to maintain skills and to address occupational performance deficits. Penny utilised the bio-psychosocial model in her practice to develop holistic intervention plans to address clients’ needs.

Further to this Penny was responsible for undertaking external referral assessments to determine potential clients’ occupational needs upon hospital admission. Penny was also responsible for identifying needs on discharge. She undertook functional, community and home assessments and worked with the client where possible, their families and the MDT to make decisions around suitable living environments and support requirements. Furthermore, Penny created and implemented several relevant policies, procedures and staff training programs to ensure healthy and safe practice and quality.

Penny prides herself in that she works in a client-centred and holistic manner to set specific and achievable goals, using a graded approach to meet the needs of the client. She is passionate about empowering others and this was recognised by her previous employer as she was awarded the Alternative Futures Group Health and Social Care Professional of the Year Award in June 2015.


Professional Development

• Sexual Activity and the Mental Capacity Act – St Thomas Training – August 2016
• Goal Attainment Scaling Workshop – Recolo – July 2016
• Safeguarding for Adults and Children – May 2016
• CQC and Employment Law – April 2016
• Introduction to Motivational Interviewing for Case Managers – January 2016
• Case Management Induction Programme – N-Able Services – January 2016
• Mandatory Health Care Training Update – Reed Training School – Sept 2015
• Mental Health Act Awareness – Alternative Futures Group – March 2015
• Equality and Diversity – Warrington Voluntary Action – 2015
• Safeguarding for the Professional – Warrington Voluntary Action – 2015
• Effective Seating Positioning Awareness Day – Kirton – 2015
• Seating: Sheer and Pressure Reduction – Kirton – 2015
• Neuro-Cogntive Approaches in Practice – Alternative Futures Group – Dec 2014
• Coaching in the Workplace – Institute of Leadership & Management – Aug 2014
• Sonas Activating Potential for Communication – Sonas APC – June 2014
• Falls Prevention – Bridgewater Community Health Care – May 2014
• Bobath Concept – NCORE – March 2014
• Moving and Handling People Conference – Disabled Living Foundation – Jan 2014